EduSathi credits are digital products. In most cases, purchases are final and non-refundable, especially after credits are used.
1. General Policy
We follow a no-refund policy in normal circumstances because:
- Credits are immediately available for use upon purchase
- Service is delivered as soon as credits are used
- Processing grading incurs real computational costs
- Credits are digital goods with no physical inventory to return
2. When a Refund May Be Given
A refund or credit reversal may be approved in these cases:
- Technical failure on our side after credits were deducted
- Duplicate payment for the same transaction
- Accidental purchase with unused credits, reported within 24 hours
3. Non-Refundable Cases
Refunds are not provided for the following:
- Dissatisfaction with grading outcome
- Change of mind after purchase
- Low score or strict feedback
- Credits that were already used
4. How to Request a Refund
If you believe your case qualifies, email us with the subject Refund Request.
- Send an email to [email protected]
- Include registered email or mobile number
- Add transaction details (date, amount, transaction ID)
- Explain the issue clearly and attach proof if available
We review requests in 3-5 business days. If approved, refund processing usually takes 7-10 business days.
5. Credit Validity
Purchased credits do not expire. Promotional or referral credits have no cash value and cannot be refunded.
6. Contact
For refund-related questions:
Email: [email protected]
Phone: 8262969088
Contact page: edusathi.com/contact